Get in Touch With Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or want to flag an issue with a bonus offer? This page explains the best way to reach us and what happens once your message lands in our inbox.
How to Reach the Team
Email is the most reliable way to contact us. Write to [email protected] and a member of our editorial team will read your message personally — we don't rely on automated replies to stand in for a real answer. We aim to respond within two working days, though enquiries around major promotions or new casino launches can sometimes take a little longer to work through.
Telling us upfront what your message is about — a specific casino, a payout query, a correction, or general feedback — helps us route it to the right person and get back to you faster.
What We Can Help With
- Payout and withdrawal questions — If you're trying to understand how withdrawal times, verification steps or payment limits work at a casino we've covered, let us know which one and we'll point you to the relevant detail.
- Corrections and updates — Casino bonuses, wagering requirements and licensing details change often. If something on our site looks out of date, we want to hear about it and will check it against current terms.
- Bonus terms clarification — If a welcome offer's conditions — wagering requirements, game restrictions, expiry dates or maximum cashout caps — aren't clear from our write-up, ask and we'll clarify what we've verified.
- Feedback on our rankings — We assess casinos on factors like payout speed, licensing, banking options and game fairness. If you disagree with where an operator sits, we're happy to hear your reasoning.
- Partnership or editorial enquiries — If you represent a licensed operator or payments provider and want to discuss coverage, introduce yourself and outline the specifics.
- Responsible gambling concerns — If you or someone you know is struggling to keep gambling under control, mention this in your message and we'll direct you towards deposit limit tools, self-exclusion programmes and state or national support services.
What We Can't Do
We're an independent review and comparison resource, not a casino operator, payment processor or regulator. That means we can't process withdrawals, resolve account disputes, verify your identity for a casino, or override any operator's own terms. For those matters, the casino's own customer support team is the right first point of contact, since they hold your account details and can act on them directly. If a dispute remains unresolved, your state gaming regulator is generally the appropriate next step, since licensed U.S. operators fall under state-level oversight rather than ours.
A Note on Accuracy and Editorial Independence
Some of the offers featured on c-ebs.org are commercial partnerships, and we may earn a commission if you sign up through a link on our site. That relationship never decides how a casino is ranked or reviewed — ratings reflect factors like licensing, payout speed, banking options and game fairness, checked as of 2026. If you believe an offer, licence detail or figure we've published no longer matches what a casino currently advertises, tell us and we'll look into it.
Readers researching options outside the standard U.S. market, including players looking into non-GamStop casino options in the UK, are welcome to get in touch with questions about how that coverage differs from our U.S.-focused reviews.
Before You Write to Us About a Specific Casino
If your question relates to a particular operator's payout speed, bonus terms or licensing, it helps to include:
- The name of the casino
- The specific offer or page you're asking about
- Whether your question concerns deposits, withdrawals, verification, or bonus terms
This lets us give you a specific, useful answer rather than a general one.
Thank you for taking the time to reach out. Whether it's a correction, a question, or feedback on our coverage, every message helps us keep this site accurate and genuinely useful for people comparing online casinos.